Are you passionate about creating positive, meaningful change and making a lasting impact in your community but unsure how to effectively engage with key audiences? If so, this workshop is tailor-made for you!

Join public-agency communication experts Brooke Federico, Melody Hendrickson and Amy McKenzie from the County of Riverside. They will share valuable insights and practical tips to develop a robust outreach campaign that delivers tangible results, using their award-winning Faces of Fentanyl campaign case study.

Key Takeaways:

• Understanding your key audience and their needs
• Using research as the foundation for a successful campaign
• Crafting compelling messages and engaging content that inspire action
• Choosing and leveraging the right outreach channels and mediums for your campaign
• Leveraging internal resources and limited budgets for maximum impact
• Collaborating on a multi-agency campaign
• Measuring campaign success and refining strategies

Speakers

Recorded: Wednesday, August 30

Register

APR Continuing Education Unit

BIOS

Brooke Federico

Brooke Federico started as the public information officer for the County of Riverside in January 2019. She has led the county’s joint information system for the county’s response and economic recovery from COVID-19. Prior to her current post, she was a public information professional for the county’s Emergency Management Department, where she led the development of the Joint Information System Plan and coordinated public information among several jurisdictions during various emergencies. Before joining Riverside County, Brooke worked in public information for the County of Orange Executive Office and Emergency Management Division of the Orange County Sheriff’s Department. She has a B.A. and M.A. in Communications from Cal State University, Fullerton.

Melody Hendrickson

Melody Hendrickson is Department PIO Officer II for the Riverside County Executive Office Communications team. She has worked for the Riverside County District Attorney’s Office, and the Riverside County Fire Department, where she has led campaign initiatives, produced digital projects, and created and managed brand content for Riverside County platforms.

An award-winning creative, Melody enjoys collaborating with fellow government communicators, always striving to keep her head in the clouds and feet on the ground. Most recently, Melody led the in-house content creation team for the Faces of Fentanyl awareness campaign. She has a B.A. in Communications from Azusa Pacific University.

Amy McKenzie

Amy McKenzie has been a member of the Riverside County District Attorney’s Office for 18 years. She currently serves as the District Attorney’s Director of Communications, leading a team of communication professionals. Amy created and developed the Communications Division, which is responsible for the internal and external communications for the DA’s Office. She earned a bachelor’s degree in social work from California State University, Los Angeles, and her Master of Arts in Organizational Leadership from California Baptist University.

In 2021, the Riverside County DA’s Office-Communications Division learned that the public was unaware that fentanyl was terrorizing our community. They were one of the first government agencies to communicate about the deadly dangers of fentanyl. The pioneering of this critical message led to several other collaborations with multiple agencies, including the County of Riverside’s award-winning “Faces of Fentanyl” campaign.